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In this issue of ProfiTips:
 

Basics of Effective Advertising (Part 2): Here are important principles about advertising that you need to understand, and to keep firmly in mind when you're creating your own advertising campaigns, or evaluating a campaign prepared for you by professional advertising people..
 

The Six Powerful Principles Of Influence: We all respond without thinking to certain triggers. So, let's take a brief look at these six triggers...

Thoughts ...
"Advertisements contain the only truths to be relied on in a newspaper." Thomas Jefferson

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This week we continue with the Basics of Effective Advertising with Effective Advertising Principle Number 3 and 4.

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"Advertisements ordinarily work their wonders, to the extent that they work at all, on an inattentive public."
Michael Schudson

Basics of Effective Advertising (Part 2)

Effective Advertising Principle #3:
Write It The Way You'd Say It

Knowing who to target, what medium will best reach those people, and what to use as your most compelling offer are the foremost factors involved in effective advertising.

But, unless your advertisement gets read (or seen, or listened to), you've still done your money.

Apply the AIDA test to all your advertisements before approving them:

Attention - Does it grab attention?
Interest - Does it stimulate interest?
Desire - Does it create desire for your product?
Action - Does it demand that the reader takes action?

When you're writing headlines and copy, keep these principles in mind:

  • Don't be pretentious, or use big words, complicated messages, or flowery phrasing. Keep it simple.
     

  • Don't be patronising and don't boast. Who cares if you're the "biggest"? "What can you do for me? How can you fulfil my needs and desires?" This is what people want to know from you.
     

  • Write the way you speak - and speak clearly.
     

  •  Be enthusiastic when you're writing. You love your product, so let it show through. So long as you're genuine, people will respond to positive, enthusiastic writing.
     

  • Be specific.
     

  • Be honest and believable.
     

  • Don't be afraid of using too many words. If you've got a good story to tell, tell it. If people are interested in buying something, they can't get enough information about it. But, make sure you have your compelling reasons in the headline and the first sentence or two to give people a reason for reading on. Think about it: If you've set your mind on buying such-and-such a new car next month, you'll read everything you can about that car - even stuff you might not ordinarily be interested in, like the intricate mechanical details - to fulfil the need to convince yourself you're making the right decision. Compliance professionals, like advertising agency people, call this our need for "social proof" - proving to ourselves that we're not going to make a mistake, or be conned, or be made to look foolish.
     

  • When you're writing your copy, imagine you're a salesperson sitting face-to-face with a prospect. Write as if you're just addressing one person, honestly and enthusiastically.
     

  • Try not to be too "arty."

Now, let's go back to the AIDA principles to see how to create an effective advertisement. (We're using a newspaper or magazine advertisement as our example, but you can apply the same principles to script writing, too):

ATTENTION - This is what the headline's for... to grab the reader's attention

Think of how you go about reading a newspaper or magazine. You scan the headlines (and advertisements) for subjects that interest you, right? And they're the articles (or advertisements) you'll start reading, and keep reading until you've finished, or they begin to bore you.

So, either make your headline so different, newsworthy, outlandish, scandalous, curious, or unusual that it "forces" people to read on. Or, aim it to appeal directly to your market - the people who are interested in what you have to sell. Remember, your headline represents at least 75% of the pulling power of your advertisement.


And here's the main point: The headline needs to express a promise of something - a benefit - for the scanners... the biggest benefit you can hit them with. Done properly, in one go it will answer what's in it for the reader and earn you the time to explain, justify, and excite enough interest for who has now become a prospect to keep reading. Here are a few more things to consider when you're writing headlines:

  • You can increase recall by more than 25% by putting your headlines in quotes.
     

  • Longer headlines out-pull shorter ones.
     

  • Here's a short list of "winning" words: Free... Proven... Now... You... Discovery... Amazing... Suddenly.... Introducing... Health.
     

  • Use sub-headings throughout the copy, if it's long enough, to lead your readers, and to make it easier for them to follow your logic.

INTEREST - Now that you have their attention, how do you keep them interested?

By "talking" to them, that's how. And by using tried and proven, face-to-face sales techniques.

  • Explain the features of your product.
     

  • Outline the advantages of those features.
     

  • Explain the benefits they'll receive if they buy your product.

DESIRE - OK, they're interested.

So, now you have to make them desire your product. Simple! Tell them how it will make them happier, more attractive, healthier, popular, richer, envied, loved, better educated, and on and on.

ACTION - You've got them. They're desperate to buy from you.

  • Have you told them exactly how to do that, and made it imperative that they do it right away?
     

  • Have you made it super-easy for them to do it? It doesn't matter if it's "Grab your credit card, pick up the telephone and dial 1800 0000 now!" or "Call in for a free sample" or "Mail the reply-paid card today and we'll send you our brochure."
     

  • Have you given them a reason to respond immediately? "This is a limited edition piece, so order now to avoid disappointment," or offer them a free gift if they buy before March 15.
     

  • Have you arranged to get their names and addresses, if possible? This will make it easier for you to sell them something else later.

Effective Advertising Principle #4: Ask for the order

In a sense, we've just covered this issue in the foregoing. Yes, "ask for the order" is the one thing which 63% of salespeople don't do. Don't you make this mistake in your advertising.

The very purpose of your advertising is to get a sale...so you MUST ASK!

The Six Powerful Principles Of Influence

No discussion of effective advertising would be complete without considering the main principles of what causes people to do what they do. In other words, what buttons you have to push to get people to do what you want them to do - like buying what you're offering in your advertisements.

We all respond without thinking to certain triggers - these sorts of things: "If it's expensive, it must be better quality."... "If they do something for us, we should do something for them."

So, let's take a brief look at these six triggers:

1) Reciprocation

Most cultures agree - if someone does something for you, you're expected to repay in kind. We don't like being indebted to anyone, and usually feel uncomfortable until we've returned the favour. Giving something before asking for something in return - no matter how small the "gift" - dramatically increases the chances of compliance.

2) Commitment And Consistency

When someone has taken a definite decision, or position, on an issue, it's hard for them to back down. People don't like to lose face, and they don't like to be seen as being inconsistent.

Even a small commitment by the target - like agreeing to being interviewed, or purchasing an inexpensive bauble - can lead to major favours later.

The smart salesperson (or advertiser) knows the profit on a small sale is not necessarily the issue. The important thing is getting the target to commit.

3) Social Proof

We all search for proof that we're doing the right thing before we take action. We look around to see what other people are doing: "If everyone else is buying it, it must be good"; "If other people are taking action, maybe I should, too."

Social proof is most effective under two conditions. The first is uncertainty. If people are unsure how to behave, they'll use the actions of others as "proof" that what they're doing is the right thing. The second is similarity. We are more likely to emulate people who are similar to us.

4) Liking

People are much more likely to comply with a request from people they know, like, and trust. That's why it's easier to sell to an existing customer than it is to a prospective customer. Repeated contact with people (even through advertising) will increase familiarity, and make it easier for them to comply with your requests.

Related to this is the tactic of using association with successful, well-known people - like sporting personalities or movie stars - to get people to like you. You bask in their reflected glory and familiarity with the public if you don't possess these things yourself.

5) Authority

Most people have an ingrained respect for authority: "Doctor knows best."; "Do what the teacher says."; "The policeman will protect you." Your conditioned patterns of behaviour prompt you to treat these people with respect. It's hard to say no to them. Smart advertisers know that people will react in a similar fashion to the symbols of authority - notably cars, titles, and clothes.

6) Scarcity

If we think there's limited availability of a product, or that we can't have it after a certain deadline, it immediately grows in its attractiveness. We worry that, if we don't take action straight away, we're going to miss out. If it's in scarce supply, it must be of better quality. As well, as something becomes scarce, we lose the freedom to buy it. And loss of freedom is a powerful motivator.

Review the six principles of influence every time you consider one of your advertisements, and apply as many of them as you can to what you say in that advertisement.
 

Thoughts

"Advertisements may be evaluated scientifically; they cannot be created scientifically."
Leo Bogart

"Advertising is a business of words, but advertising agencies are infested with men and women who cannot write. They cannot write advertisements, and they cannot write plans. They are helpless as deaf mutes on the stage of the Metropolitan Opera."
David Ogilvy

"When you think about advertisements, it makes sense that they want to hold and retain our attention."
Allen Klein