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Safe Sender Instructions

Don't miss out on important information you have subscribed to receive ...

So that your emails are not blocked or sent to your junk mail folder follow the simple steps below for your email reader application to let emails you have requested bypass your filters and be delivered direct to your inbox.

Outlook users (2003/2007/2010) - add us to your Safe Senders list

When you receive our welcome email

1. Open our welcome email or email newsletter in your inbox
2. Click on the blue/grey top bar 'Click here to download pictures ...'
3. Select option 'Add Sender to Safe Senders List'

Or...
1. Right click on our welcome email or email newsletter in your inbox or 'Junk E-Mail' folder
2. Choose "Junk E-mail" from menu
3. Then choose either "Add Sender to Safe Senders List" or "Add Sender's Domain to Safe Senders List"
(Also applicable to Outlook Express and Windows Mail)

Or...
1. On the Tools menu, click 'Options'
2. On the Preferences tab, click 'Junk E-mail'
3. On the Safe Senders tab, click 'Add'
4. In the 'Add address', add our email address
4. Click 'OK'


Hotmail users - add our email address to your Hotmail Safe Senders list Glems

When you receive our welcome email

1. Open our welcome email or email newsletter in your inbox
2. Select 'Show content' to display email with full images
3. Click on 'Mark as Safe'

Or ...

1. Open your mailbox and click 'Options' (upper right-hand corner)
2. Go to 'More option' then 'Junk e-mail' (sub heading) and click on 'Safe and blocked senders'
3. Then Click on 'Safe senders'
4. Copy and paste our email address into the box titled 'Sender or domain to mark as safe'
5. Click the 'Add to list' button

If our email is in 'Junk' folder

1. Tick the box next to our email
2. Click on 'Not junk'


Yahoo users - set up a Yahoo Message Filter to ensure our email is sent direct to your inbox

1. Open your mailbox and click on 'Options' (upper right hand corner) then select 'Mail Options'
2. Click on the 'Filters' option, featured on the left hand side menu
3. Click on 'Create or Edit Filters'
4. Update the 'From header' with the following: 'contains' our email address e.g. company@atcbiz.com.au (This tells Yahoo to identify our newsletter based on its From address.)
5. Click the 'Choose Folder' pull down menu and select 'Inbox'
6. Click the 'Add Filter' button

If our email is in 'Spam' folder

1. Open the email in your 'Spam' folder
2. Click on 'Not Spam' button
3. Full email will be displayed in your inbox
4. Proceed to add our email to your Message Filter following the above instructions


Gmail users - add our "From address" to your Contacts List

When you receive our welcome email

1. Open our welcome email or email newsletter in your inbox

2. Click on 'Always display images from our email' in the box above the email

3. Add to 'Contacts'

4. Click 'Contacts' along the left menu of the Gmail page

5. Click on New Contact Icon (scroll over image displays 'New Contact')

6. Copy and paste our FROM address, e.g. company@atcbiz.com.au into the primary email address dialog box

7. Click 'Save'

Is our email in the 'Spam' folder?

1. Click 'Spam' folder along the left side of any Gmail page
2. Tick the box next to our email
3. Click the 'Not spam' button at the top


AOL users - add our "From address" to your Address Book Glems

When you receive our welcome email

1. Open the email
2. Right click our email address, select 'Add to Address Book', then click the 'Save' button

Is our email in your 'Spam' folder?

1. View your Spam folder by clicking the 'Mail' drop-down menu on the toolbar, then clicking 'Spam Folder'
2. Click on our email to highlight it, then click the 'This is Not Spam' button
3. Then add that email address to your address book or your Custom Sender List


Thunderbird, Mozilla or Netscape users - add our "From address" to your Address Book

When you receive our welcome email

1. Click on our highlighted name and email address (sometimes only the address is shown) on top of the message, next to "From:"
2. Select 'Add to Address Book' from that menu
3. Edit as you see fit
4. Select OK

Is our email in your 'Spam' folder?

1. Right-click on our email and choose "Mark -> As Junk" (or "As Not Junk").